Policies & Procedures

We have reserved time and space especially for you and require a 24-48 hour notice  (prior to your appointment) to reschedule/cancel any appointment. 

See below for details:

A 24 hour notice is required for cancelling or rescheduling 1 appointment.
Failure to do so will result in a $25+ charge.

A 48 hour notice is required for cancelling or rescheduling 2 or more appointments.
Failure to do so will result in a $25+ charge per appointment

A 48 hour notice is required for services that are 90 minutes or more in duration.
Failure to do so will result in a $25+ charge per hour reserved.

If less than the required notice is given, we reserve the right to charge  up to 100% for the full scheduled session or a $25 fee (if the appointments requires more than 50 minutes to be completed, the cancellation fee will be more).

There is NO refund for services even after cancelling.

For membership details please refer to the Membership Policies or visit the membership page to get more information regarding your membership.

1. Membership cancelations MUST be done via email to fejjabspa@gmail.com. Cancellation cannot be done verbally. This is to maintain the integrity of the agreement, and in no way, shape or form was established to bring difficulty to cancelling agreements.

2. Cancellation does not warrant customer any refunds on past charges. It will only stop future payments from being charged. Fejjab Spa reserves the right to cancel any membership at any time. 

3. When a membership is cancelled, any treatments, accumulated roll over treatments, or membership benefits will be determined void/cancelled the date cancellation is requested. There is NO refund to any treatment, product or service.

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.
Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time. Client will be marked as a No Show if they have arrived 15 mins after their scheduled appointment.

Call us at (562)351-6430, if no one answers, leave your message on our voicemail.

Send us an email at fejjabspa@gmail.com

Reschedule online via link that is sent once appointment is made.
If for any reason Fejjab needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

Please arrive a minimum of 5 to 15 minutes in advance of spa treatments. Please Check In at the front desk. If it is your first visit with our Spa for massage, facial, peelings, body treatments or any other treatment you will need to fill out Spa forms for our records.

As a courtesy, late arrivals will result in a shortened appointment so the next guest will not be delayed, and you will be charged for the full value of the service.  As a courtesy, we attempt to confirm all appointments via automatic text. 

Please be advised all activities are recorded with camera and audio to aid in the persecution of any crime committed against this facility and other. Recording is done with surveillance camera and/or cell phone, or other devices. By entering you agree and give consent to be audio and video recorded by Fejjab spa owners &/or management.

Due to the popularity of our unique services, we highly recommend you make a reservation in advance for any of our spa treatments. However, we will always do our best to accommodate your requests. You must be 18 years or older to make an appointment with the Spa, anyone under age 18 seeking a Spa service must have their parent or guardian book the appointment.

A credit card is required to reserve appointments.

We are constantly expanding our services to bring you the latest and greatest treatments. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time with or with out notice.

Prices do not include gratuities (or tips) but are highly appreciated by our staff. The standard gratuity is 15% - 20% of the cost of service provided. Remember gratuities are optional.

When visiting or calling for your appointment, please make sure to notify our staff if you have any health conditions, limitations, allergies to medications or fruits, physical ailments, medications you are currently taking, or if you are pregnant.

We also encourage for you to alert our therapist and aesthetician immediately for any discomfort during your treatments.