Store Policies

Order Processing

• Orders are typically processed within 1–3 business days after payment is received.

• Please double-check your shipping address at checkout to avoid delays.

Shipping Methods & Delivery Times

• I ship via USPS.

• Standard shipping usually takes 3–7 business days, depending on your location.

• Expedited shipping options may be available at checkout.

Shipping Costs

• Shipping costs are calculated at checkout based on your order size and location.

• Free shipping may be offered on orders over $150.

Order Tracking

• Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package.

Shipping Restrictions

• Currently, I only ship within the United States.

• Unfortunately, I cannot ship to P.O. boxes at this time.

Damaged or Lost Packages

• I take great care packaging products to prevent damage. However, if your order arrives damaged or is lost in transit, please contact me within 7 days of delivery, and I will work with you to resolve the issue.

Thank you for supporting a small business! Your patience and understanding mean the world.ription text goes here

1. Eligibility for Returns

• Only unopened and unused products are eligible for a return. For safety and hygiene reasons, we cannot accept opened skincare products.

• Products must be returned within 14 days of the delivery date.

1. Return Process

• To initiate a return, please contact us at fejjabspa@gmail.com with your order number and reason for the return.

• Once your return is approved, you will receive instructions on how to send the product back.

1. Return Shipping

• Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

• We are not responsible for items lost or damaged during return transit.

1. Refunds

• Refunds will be issued to the original payment method once the returned item is received and inspected.

• Shipping costs are non-refundable.

1. Exchanges

• We currently do not offer exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

1. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of receipt. We will provide a full replacement at no additional cost.

Privacy Policy

Effective Date: 09/18/2025

Fejjab Spa ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your contact information when you provide it to us.

Information We Collect

We may collect personal contact information from you, including but not limited to:

• Name

• Email address

• Phone number

How We Use Your Information

We use the information you provide solely for marketing purposes, including:

• Sending you promotional emails, newsletters, and special offers

• Informing you about products, services, or events that may interest you

We will not sell, rent, or share your personal information with third parties for their independent marketing purposes.

Data Protection

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, please note that no method of electronic storage or transmission over the Internet is completely secure.

Your Choices

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any email we send you, or

• Contacting us directly at Fejjabspa@gmail.com .

Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Fejjab Spa
Fejjabspa@gmail.com
15030 Whittier Blvd. Suite 103, Whittier, CA. 90603